We are happy to offer free returns and exchanges for most orders. Each order is eligible for one free return or exchange.
How do I return?
- Visit our returns center (US only)
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Upon completion of your return request, you will receive a confirmation email with shipping instructions and a prepaid postage label.
What items are returnable?
- 30 days from the date of shipment
- In unused and re-sellable condition
- In the original packaging with all the tags intact.
- Returns MUST be unworn and unwashed with the original tags attached and in their original packaging. We encourage you to try a few movements in your home (forward fold, march in place, squat, etc.) before removing tags or discarding packaging. Returns with stains or deodorant marks will not be refunded nor returned to you.
What items are non-refundable?
The following items cannot be returned:
- Gift cards including Store Credit
- Final Sale items
- Shipping charges are non-refundable.
What exclusions apply?
Highly discounted items and items purchased during sale periods may be limited to exchanges or store credit only.
Can the items be exchanged?
During the exchange process, you may exchange for another size or shop for a new style on our website. Once we receive your return shipment, your new order will be placed automatically. Be sure to ship your return quickly! We cannot hold inventory for exchange orders.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit/gift card
How do I ship back the items?
Upon completion of your return request, you will receive an email with instructions and a prepaid shipping label.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. If approved, the refund request will be processed within 5 - 7 working days.
What about International Returns?
International orders are not eligible for exchange at this time, but you may return your order for a refund. Ship your items to the return address below. We recommend using a shipping service with tracking and insurance.
Send returns with packing slip or proof of purchase to:
ATTN: Superfit Hero Returns
14600 Innovation Drive
Riverside, CA 92508
There is an error with my order.
If you received the wrong item or received an item that is damaged or faulty, reach out to us within 7 days of delivery. Do NOT use the online returns center.
I have another question.
If you have any other questions, contact us.
Policy is subject to change. Most recent update: September 8, 2023